Refund & Shipping Policy
We Stand Behind Every Can — And Every Order
Every bottle of Best Dirty Lemonade is crafted with real care — premium ingredients, bold flavor, and real purpose behind it. From the moment you place your order to the moment it lands at your door, we want the experience to feel just as good as the product itself.
This page covers everything you need to know about how we ship our products and how we handle refunds, replacements, and order issues. If you ever have a question, we’re always here.
SHIPPING POLICY
1. Where We Ship
We currently ship within the contiguous United States to states and jurisdictions where the purchase and delivery of hemp-derived Delta-9 THC beverages is legally permitted. By placing an order, you confirm that receiving our products is lawful in your state or jurisdiction.
Please note: Due to the nature of our products, we are unable to ship to states where hemp-derived Delta-9 THC beverages are prohibited by law. It is your responsibility to verify the laws in your state before placing an order. Best Dirty Lemonade reserves the right to cancel any order destined for a restricted location and will issue a full refund in those cases.
We do not currently offer international shipping. We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time.
2. Order Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays.
You will receive an email confirmation when your order is placed, and a second notification with your tracking information once your order has shipped. Please allow up to 24 hours for tracking information to become active after your shipping confirmation email is sent.
Note: Orders placed on weekends or holidays will begin processing on the next available business day.
3. Shipping Methods & Estimated Delivery Times
We offer the following shipping options at checkout:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 5–8 business days | Available on all orders |
| Expedited Shipping | 2–3 business days | Available at additional cost |
| Express Shipping | 1–2 business days | Available in select areas |
Delivery estimates begin from the date your order is shipped, not the date it is placed. Estimated delivery times are provided as a courtesy and are not guaranteed. Delays may occur due to carrier volume, weather conditions, or other circumstances outside our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping method. Any applicable shipping charges will be clearly displayed before you complete your purchase.
We periodically offer free shipping promotions — sign up for our newsletter or follow us on social to stay in the loop.
5. Age Verification at Delivery
Because our products contain Delta-9 THC, an adult signature (21+) may be required at the time of delivery. This is a regulatory requirement, not just a formality. Please ensure that an eligible adult will be available to receive and sign for the package at the delivery address.
If no eligible adult is available to sign, the carrier may attempt redelivery or hold the package at a local facility. Best Dirty Lemonade is not responsible for packages that are returned, abandoned, or destroyed as a result of failed delivery attempts due to the absence of an eligible recipient.
6. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you realize you’ve made an error, contact us immediately at [hello@thebestdirtylemonade.com] — if your order has not yet been processed for shipment, we may be able to update the address. Once an order has shipped, address changes are not possible.
7. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use that number directly on the carrier’s website to monitor your delivery status. If you have trouble locating your tracking information, reach out to us and we’ll help you find it.
8. Undeliverable or Returned Packages
If your package is returned to us due to an undeliverable address, failed delivery attempts, refusal of delivery, or inability to verify recipient age, we will contact you to arrange reshipment. Please note:
- Reshipment fees may apply if the original delivery failure was due to an error on your end
- If you choose not to reship, we will issue a store credit for the product value only — original shipping costs are non-refundable in these cases
- Packages returned due to restricted delivery zones will receive a full refund including shipping
9. Damaged or Missing Items in Transit
If your order arrives damaged, please do not discard the original packaging. Take clear photos of the outer box, inner packaging, and the affected product before contacting us. This documentation helps us file a carrier claim and process your resolution as quickly as possible.
Contact us within 48 hours of delivery for all damaged shipment concerns. See Part Two for full refund and replacement details.
10. Lost Packages
If your tracking shows your order as “delivered” but you have not received it:
- Check around your delivery area — with neighbors, building management, or any secure drop spots
- Allow 1 additional business day, as carriers occasionally mark packages delivered prematurely
- Contact the carrier directly with your tracking number to open a trace request
- If the issue remains unresolved, reach out to us at [hello@thebestdirtylemonade.com] and we’ll work with you on a resolution
Best Dirty Lemonade is not responsible for packages confirmed as delivered by the carrier that are subsequently lost, stolen, or misplaced after delivery.
REFUND POLICY
11. Our Commitment to You
Because our products are consumable food and beverage items containing Delta-9 THC, we are unable to accept physical returns of opened, partially consumed, or used products for health, safety, and regulatory reasons. However, we take every concern seriously and will work with you individually to find a fair and prompt resolution.
12. Eligible Refund & Replacement Situations
You may be eligible for a full refund, replacement order, or store credit under the following circumstances:
| Situation | Resolution |
|---|---|
| Order arrived damaged or broken | Full replacement or refund |
| Wrong product, flavor, or quantity shipped | Full replacement or refund |
| Product quality concern (seal integrity, visible defect, off-condition) | Replacement or store credit after review |
| Order confirmed lost in transit by carrier | Replacement or refund after investigation |
| Duplicate charge or billing error | Full refund of the overcharged amount |
| Order cancelled before shipment (see Section 16) | Full refund |
| Order shipped to a legally restricted location | Full refund including shipping |
We reserve the right to request supporting documentation — such as photos of the product and packaging — before processing any resolution. This helps us make it right, faster.
13. Non-Refundable Situations
We want to be upfront about the situations where we’re unable to issue a refund:
- You changed your mind after placing or receiving your order
- You ordered the wrong flavor, quantity, or product by mistake
- You provided an incorrect or incomplete shipping address at checkout
- Delivery was delayed due to carrier issues, weather events, or other factors outside our control
- The product was consumed and you did not enjoy the taste or effects — due to the personal nature of THC tolerance and taste preference, this falls outside our refund coverage
- The package was returned or undeliverable due to absence of an eligible adult recipient (21+) at the delivery address
- You purchased our products from a third-party retailer, dispensary, or marketplace — please contact that retailer directly regarding their own return policy
14. How to Submit a Refund or Replacement Request
Contact us within 48 hours of receiving your order — or within 48 hours of your expected delivery date if your package never arrived.
Email: [hello@thebestdirtylemonade.com] 
Contact Form: [thebestdirtylemonade.com/contact]
To help us resolve your issue quickly, please include:
- Your full name and order number
- A clear description of the issue
- Photos of the product, packaging, and shipping label (where applicable)
- Your preferred resolution — replacement, refund, or store credit
We will respond within 2 business days and keep you updated throughout the process.
15. Refund Processing Timeline
Once your refund request has been reviewed and approved:
- Credit/Debit Card Refunds — Processed back to your original payment method within 5–10 business days, depending on your card issuer’s processing time
- Store Credit — Applied to your account within 1–2 business days of approval and valid for 12 months from the date of issuance
- Replacement Orders — Processed and shipped within 1–3 business days of approval, using the same shipping method as your original order
Please note that original shipping costs are non-refundable unless the issue was caused by an error on our end.
16. Order Cancellations
We begin processing orders quickly, so cancellations are only possible before a shipping label has been generated. If you need to cancel, contact us as soon as possible after placing your order:
Email: [hello@thebestdirtylemonade.com]
Once your order has shipped, it can no longer be cancelled. You are welcome to reach out after delivery to discuss options if needed.
17. Third-Party Retail Purchases
This Refund & Shipping Policy applies only to orders placed directly through thebestdirtylemonade.com. If you purchased our products from a licensed dispensary, retail store, or third-party online marketplace, please contact that retailer directly regarding their applicable return and refund policies.
Contact Us
We’re real people who genuinely care about your experience with us. Whether it’s a shipping question or an order issue — don’t hesitate to reach out. We’ll figure it out together.
Best Dirty Lemonade Email: [hello@thebestdirtylemonade.com] Website: thebestdirtylemonade.com 
Social: Follow us on Instagram for updates, promotions, and community love
Best Dirty Lemonade products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. For use only by adults 21 years of age and older. Not for use if you are pregnant or breastfeeding. Consult a physician before use if you have a serious medical condition or are taking prescription medications. Keep out of reach of children and pets.
